At Zev Explores, we aim to provide quality gear and a reliable experience for every outdoor enthusiast. If you are not satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if the item received is damaged, defective, or significantly different from what was described. To be eligible, the request must be made within 1-3 days of receiving your order.
2. Condition of Items
Returned items must be unused, in their original packaging, and in the same condition as received. Items that show signs of use or are returned incomplete may not be accepted.
3. Return Process
To initiate a return, please email us at [email protected] with your order number, a brief description of the issue, and photos if applicable. Our team will respond with further instructions.
4. Refund Method
Once the returned item is received and inspected, we will notify you of the approval status. If approved, a refund will be processed via the original method — since we only accept cash on delivery, refunds will be issued in cash at the time of pickup or arranged through a mutually agreed method.
5. Exchange Option
If you prefer an exchange instead of a refund, please mention it in your return request. We will do our best to arrange a replacement item based on availability.
6. Contact Us
For any questions about returns or refunds, reach out to us at [email protected].